Course Description: Computer Repair
Job Titles that use this skill or training: IT Help Desk Tech, Computer Tech, GEEK Squad Tech, etc.
Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
Alternatively, help desk techs may be employed at a consumer call center with specialized troubleshooting goals. Occasionally, help desk techs run remote diagnostic tools to detect the trouble, but often their job is to listen carefully, ask precise questions, and determine the nature of the issue from the user’s responses.
When acting as computer support specialists, help desk techs respond to requests for assistance by visiting the location of the computer about which the request was made. They may run diagnostic software, troubleshoot hardware connections, or demonstrate the appropriate use of software programs. Similar to phone-and-email-based help desk techs, support personnel in the field may be employed internally by a particular company or may be available to the consumer world at large.
This is a Skills Training Course
Our Skills Training Courses are designed to train you to do a specific thing. This is a quick way to build your skill level and qualify for a specific job. Skills Training Courses are typically one to four days (less then 20 clock hours of training).
Skills Training is teaching, or developing in oneself or others, any skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one's capability, capacity, productivity and performance.
Skills Training is teaching, or developing in oneself or others, any skills and knowledge that relate to specific useful competencies. Training has specific goals of improving one's capability, capacity, productivity and performance.
Why complete a skills training course?
When completing a job application, applying for a job, or working towards a promotion on an existing job, it's necessary to list specifically what are your qualifications or job SKILLS. Completing a skills training course can qualify you for that job or promotion.
When applying for a job and in an interview you are asked "What can you do?" What would your answer be?
Our Skills Training Courses provide you with a specific skill that you can answer that question with. Our Skills Training Courses can help you get a specific job you are looking for because you have the specific skills and training to do that job.